Refund policy

Last updated: September 8, 2026

Because soap is a personal-care product, Nutter Homestead Market does not accept returns or exchanges. All sales are final except when an item arrives damaged, defective or incorrect, or when otherwise required by applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please contact us through our store’s Contact page within three calendar days of delivery if your order arrives damaged, defective or incorrect. Include your order number, a description of the problem, and clear photographs of the item and its shipping packaging.

After reviewing the information, we may offer an appropriate resolution, such as a replacement or refund. Please keep the item and its original packaging until we have completed our review. Do not return an item without contacting us first.

ORDER CANCELLATIONS

If you need to request a cancellation, please contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or been shipped.

REFUNDS

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund to your account.

Questions about an order or this policy may be submitted through the Contact page on the Nutter Homestead Market website.